Refund Policy
Your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
Eligibility for Refunds
- Items must be returned within 30 days of receipt.
- Products must be unused, in original packaging, and in the same condition as received.
- Proof of purchase is required.
Non-Refundable Items
- Customized or personalized items.
- Gift cards.
- Items purchased on clearance or sale (unless defective).
Process for Refunds
- Contact Us: Email support@pitaya.kids with your order number and reason for return.
- Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number.
- Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping service.
- Inspection: Upon receiving your return, we will inspect the item and notify you of the refund status.
- Refund Issuance: Approved refunds will be processed to your original method of payment within [number] business days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at support@pitaya.kids
Returns Policy
We strive to ensure that our products meet your expectations. If you need to return an item, please follow the guidelines below.
Return Conditions
- Time Frame: Returns must be initiated within 30 days of delivery.
- Product Condition: Items must be unused and in original packaging.
- Proof of Purchase: Include your receipt or order confirmation email.
Return Procedure
- Initiate Return: Contact our customer service at support@pitaya.kids or call +1 289 269 1034
- Prepare Package: Securely pack the item, including all accessories, manuals, and components.
- Shipping Label: We will provide a return shipping label upon request. Return shipping costs may be deducted from your refund.
- Ship Item: Drop off the package at the designated shipping facility.r sale (unless defective).
Exchanges
If you wish to exchange an item, please return the original item following the return procedure and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund at no additional cost to you.
Non-Returnable Items Returns
- Customized products
- Perishable goods
- Gift cards
